Legal

Terms of Service

Last updated: March 9, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "Customer") and BlockForge Technologies LLC ("BlockForge," "we," "us," or "our"), a Wyoming limited liability company, governing your access to and use of the BlockForge platform at my.blockforge.app, the marketing website at blockforge.app, the BlockForge WordPress Connector plugin, the BlockForge browser extension, and all related services (collectively, the "Service").

By creating an account or using any part of the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not use the Service.

2. Description of Service

BlockForge is a WordPress reliability and management platform that provides the following services:

  • Backup & Recovery: automated backups, backup verification, dual-location storage, staging environments, and restore capabilities
  • Monitoring: uptime monitoring with HTML and SSL verification, performance metrics, PHP error monitoring, SSL certificate monitoring, and multi-location probes
  • Security: vulnerability scanning for plugins, themes, and WordPress core, file integrity monitoring, malware detection, and security snapshots
  • Operations: remote WordPress control, database optimization, search & replace, activity logging, and one-click WordPress admin login
  • Site Discovery: SSH server discovery, bulk import, and CSV import
  • Team & Reporting: workspace management, team permissions, client management, and client reports
  • Browser Extension: WordPress detection and one-click site addition

The specific features available to you depend on your subscription plan. Feature availability and limits are described on our pricing page.

3. Account Registration and Security

To use the Service, you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security and confidentiality of your login credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

You must be at least 16 years of age to create an account. We reserve the right to suspend or terminate accounts that contain false or misleading information.

4. Subscription Plans, Pricing, and Payment

4.1 Free Plan

BlockForge offers a free plan with limited features and a restricted number of sites. The free plan is subject to the same Terms as paid plans. We reserve the right to modify the scope of the free plan at any time with reasonable notice.

4.2 Paid Plans

Paid plans are billed on a monthly or annual basis, as selected during subscription. All prices are listed in USD and do not include applicable taxes, which will be added at checkout where required by law.

4.3 Payment Processing

All payments are processed securely through Stripe, Inc. By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis. You acknowledge that your payment information is handled directly by Stripe in accordance with their privacy policy.

4.4 Price Changes

We may change subscription prices from time to time. Price changes will be communicated at least 30 days in advance via email. Price changes take effect at the start of the next billing cycle following the notice. If you do not agree to a price change, you may cancel your subscription before the next billing cycle.

4.5 Refunds

Due to the nature of digital services and the availability of a free plan to evaluate the Service before subscribing, subscription payments are non-refundable. You may cancel your subscription at any time, and you will retain access to paid features until the end of your current billing period. After cancellation, your account will revert to the free plan.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the Service to manage websites that contain illegal content, distribute malware, or facilitate phishing or fraud
  • Attempt to gain unauthorized access to the Service, other user accounts, or connected systems
  • Use the Service to perform denial-of-service attacks, automated scraping, or other abusive activities
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Resell, sublicense, or redistribute the Service without our written consent
  • Use the Service in a manner that violates any applicable local, state, national, or international law
  • Connect WordPress sites to BlockForge without authorization from the site owner
  • Circumvent any rate limits, usage restrictions, or technical measures implemented in the Service
  • Use automated means to create accounts, add sites, or interact with the Service beyond its intended API

We reserve the right to suspend or terminate your account immediately if we reasonably believe you are in violation of these restrictions.

6. Your Data and Responsibilities

6.1 Ownership

You retain all rights to the data you provide through the Service, including your WordPress site content, database backups, configuration files, and any other materials ("Your Data"). BlockForge does not claim ownership of Your Data.

6.2 License Grant

You grant BlockForge a limited, non-exclusive license to access, store, and process Your Data solely to provide, maintain, and improve the Service. This license terminates when you delete Your Data or close your account.

6.3 Your Responsibilities

You are responsible for:

  • Ensuring you have the legal right to connect WordPress sites to BlockForge (i.e., you own or are authorized to manage those sites)
  • Maintaining your own independent backups of critical data — while BlockForge provides backup services, you should not rely exclusively on any single backup solution
  • Properly configuring notification settings to ensure you receive critical alerts
  • Keeping the BlockForge Connector plugin updated to the latest version on your connected sites
  • Complying with the terms of service and privacy policies of the hosting providers where your WordPress sites are hosted

6.4 Data Export

You may export Your Data at any time through the Service. Upon account deletion, we will provide a reasonable period (at least 14 days) to export your data before it is permanently removed from our systems.

7. Intellectual Property

The Service, including its design, code, features, documentation, trademarks, logos, and all related intellectual property, is owned by BlockForge Technologies LLC and is protected by copyright, trademark, and other intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms. This license does not include the right to modify, distribute, create derivative works from, publicly display, or commercially exploit any part of the Service.

8. Service Availability and Uptime

We strive to maintain high availability of the Service. However, we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide advance notice when possible)
  • Emergency maintenance to address security vulnerabilities or critical issues
  • Factors outside our control, including network outages, hardware failures, or force majeure events

We publish real-time service status information on our status page. For Enterprise customers, specific uptime commitments may be defined in a separate Service Level Agreement (SLA).

9. Third-Party Services and Integrations

The Service integrates with and depends on third-party services, including but not limited to your WordPress hosting provider, Stripe for payment processing, and email delivery services. We are not responsible for the availability, performance, or policies of third-party services.

When you configure integrations (such as Slack notifications or webhook endpoints), you are responsible for ensuring those integrations comply with the relevant third party's terms of service.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, BlockForge does not warrant that:

  • The Service will detect all vulnerabilities, malware, or security threats on your WordPress sites
  • Backups will always be complete, uncorrupted, or restorable (though our verification system significantly reduces this risk)
  • Uptime monitoring will detect all instances of downtime or degradation
  • The Service will be compatible with all WordPress plugins, themes, hosting environments, or configurations
  • Any particular security incident or data loss event will be prevented

BlockForge is a management and monitoring tool. It does not replace the need for proper security practices, hosting-level protections, or independent backup strategies.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BLOCKFORGE, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to, use of, or inability to access or use the Service
  • Any unauthorized access to or use of our servers and/or any personal data stored therein
  • Any interruption or cessation of transmission to or from the Service
  • Any bugs, viruses, or similar harmful code transmitted through the Service
  • Errors, inaccuracies, or omissions in the Service's output, including but not limited to vulnerability scan results, monitoring reports, and backup verification results
  • Any damage to your WordPress sites, databases, or server infrastructure arising from actions performed through the Service

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless BlockForge and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including intellectual property rights or privacy rights; or (d) any claim that your WordPress sites or content caused damage to a third party.

13. Termination

13.1 Termination by You

You may cancel your subscription and delete your account at any time through the Service settings. Cancellation takes effect at the end of the current billing period. Upon account deletion, Your Data will be permanently removed within 30 days, except where retention is required by law.

13.2 Termination by BlockForge

We may suspend or terminate your account and access to the Service at any time if:

  • You breach these Terms or our Acceptable Use policy
  • Your payment method fails and is not updated within a reasonable grace period
  • We are required to do so by law
  • We reasonably believe your account is being used for fraudulent or illegal purposes
  • Continued provision of the Service becomes commercially impractical

Where possible, we will provide reasonable notice before termination and an opportunity to export Your Data.

13.3 Effect of Termination

Upon termination, your right to access and use the Service immediately ceases. Sections of these Terms that by their nature should survive termination will continue in effect, including but not limited to: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated at least 30 days in advance via email and/or a prominent notice on the Service. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your account before the changes take effect.

15. Modifications to the Service

We are constantly improving the Service and may add, modify, or remove features at any time. We will make reasonable efforts to notify you of significant changes that affect your workflow. If we discontinue a material feature, we will provide at least 60 days' notice to allow you to adjust your processes or export relevant data.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict of law provisions.

16.2 Dispute Resolution

Before initiating any formal legal proceedings, you agree to first contact us at [Email protected] and attempt to resolve any dispute informally for at least 30 days. If the dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the courts located in the State of Wyoming.

16.3 Online Dispute Resolution

We are neither obligated nor willing to participate in online dispute resolution proceedings before a consumer arbitration board. Nothing in these Terms shall deprive consumers in the European Union of mandatory consumer protection rights under the laws of their country of residence.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BlockForge regarding the Service and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

17.5 Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, internet or power outages, or failures of third-party services.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

BlockForge Technologies LLC

Wyoming, USA

Email: [Email protected]